Frequently Asked Questions
You Have Questions? We Have Answers!
Please review a few of the questions that we receive most frequently and then give us a call to disuss your rug care needs.
Every rug presents it own special challenges when cleaning; no two rugs are the same, and we have the training to answers your questions and restore your rugs so that you fall in love with them again.
HOW LONG WILL IT TAKE TO CLEAN MY RUG?
HOW MUCH DO YOU CHARGE FOR PICK UP AND DELIVERY?
There is no charge for pick up and delivery within the greater Las Vegas metro area with a minimum cleaning order of $200
Do you move furniture?
Our pick up and delivery employees will move light furniture items. We ask the homeowner to move anything fragile or breakable such as pictures and keepsakes. For heaver items such as beds, pool tables, pianos, desks, book cases, etc., we ask the home owner to make arrangements with a furniture moving company. We do have a relationship with a professional local moving company. Please contact us for a referral.
ARE YOU INSURED?
Yes. Our coverage insures your fine rugs from the time we pick them up or you deliver them to us until they are returned to you clean and ready for use.
Do you guarantee pet odor and stain removal?
Yes for certain types of rugs. If your rug has no backing and you can see the pattern on the back of your rug we can guarantee pet odor removal for your rug. If you have a tufted rug with a canvas like backing material or you cannot see the back design of the rug, then we cannot guarantee 100% removal of the pet odor. We will inspect your rug and discuss with you concerns we have prior to any work being performed
We do not guarantee pet stain removal. Depending on the rug materials the urine may have chemically altered the color of the fibers. Please contact us as soon as possible if you have a pet accident! We have a much higher chance of success in reducing damage to the rug fibers if professionally cleaned early.
Do you have just one method of cleaning a rug?
Do you sell rug pads suitable for carpet as well as hard surfaces?
What can I do if I have water or flood damage on my area rug?
Can you wrap my rug for storage?
We are excited when our clients share feedback about their experiences with Smith’s Fine Rug Cleaning and we get even more excited when they leave us a review for others to see. Please visit our Reviews page to read just a few of the nice things our clients have had to say about us.