DO YOU GUARANTEE PET ODOR AND STAIN REMOVAL?
If your rug has no fabric backing and you can see the face pattern on the back of your rug, we will be able to guarantee pet odor removal for your rug when you follow our suggested odor removal protocols. If you have a tufted rug with a canvas like backing material or you cannot see the design of the rug on the back, then we cannot guarantee 100% removal of the pet odor. This type of rug construction inhibits 100% odor removal. We will inspect your rug and discuss with you concerns we have prior to any work being performed.
Pet stain removal cannot be guaranteed. Pet urine will often chemically alter the color of the fibers. In some cases, repeated urine deposits will actually cause structural damage and rot. Please contact us as soon as possible if you have a pet accident! We have a much higher chance of success in reducing damage to the rug fibers if your rug is professionally cleaned early.We do not guarantee pet stain removal. Depending on the rug materials the urine may have chemically altered the color of the fibers. Please contact us as soon as possible if you have a pet accident! We have a much higher chance of success in reducing damage to the rug fibers if professionally cleaned early.