Frequently Asked Questions
You Have Questions? We Have Answers!
Every rug presents its own special challenges and concerns. We have the expertise to be able to answer your rug care questions!
Please review a few of the questions that we receive most frequently and then give us a call to disuss your rug care needs.
(702) 566-2144
Complete Odor Removal – Guaranteed!
Embarrassing Odors? We understand how embarrassing smelly rugs can be! Believe it or not, most of the area rugs we...
Oriental and Area Rug Cleaning is Not the Same as Carpet Cleaning
What most area rug owners don’t realize is that when it comes to cleaning Oriental and area rugs, the process is – and...
WHY DO YOU NEED TO TAKE MY RUG AWAY TO CLEAN IT?
Area rug cleaning is a task that requires a LOT of water and a controlled environment in which to dry your rugs....
HOW LONG WILL IT TAKE TO CLEAN MY RUG?
We aim to return your rugs in about a week. In the case of pet damaged rugs, oversized rugs, or rugs that are being...
DO YOU MOVE FURNITURE?
Our pick up and delivery employees will happily move light furniture items. We do ask you to move anything fragile or...
ARE YOU INSURED?
Yes. Our insurance coverage protects your area rugs from the time we pick them up or you deliver them to us, until...
DO YOU GUARANTEE PET ODOR AND STAIN REMOVAL?
If your rug has no fabric backing and you can see the face pattern on the back of your rug, we will be able to...
DO YOU HAVE JUST ONE METHOD OF CLEANING A RUG?
Smith’s Fine Rug Cleaning does not use any large, automated equipment or communal wash tubs. Rather, we custom alter...
WHAT KIND OF RUG PADS DO YOU CARRY?
We sell rug pads that are designed for use on both hard surfaces and carpet. Our rug pads are all custom cut to fit...
WHAT CAN I DO IF I HAVE WATER OR FLOOD DAMAGE ON MY AREA RUG?
Rugs exposed to water damage, whether catastrophic or minor, are deemed unhealthy and should not be handled by anyone...
CAN YOU WRAP MY RUG FOR STORAGE?
Smith’s Fine Rug Cleaning offers many rug wrapping solutions for long term storage, short term storage, and shipping....
Client Reviews
We are excited when our clients share feedback about their experiences with Smith’s Fine Rug Cleaning and we get even more excited when they leave us a review for others to see. Please visit our Reviews page to read just a few of the nice things our clients have had to say about us.